Troubleshooting: An error occurred while trying to insert citation...

If you come across an error when opening your document:

An error occurred while trying to insert citation. Please make sure you are not trying to insert citation on an already existing content control that was not created by SmartCite.

A few things to try:

  • Go to OPTIONS > Reload SmartCite. This will ensure you are on the latest version.
  • Be sure you don't have any track changes active on the document. In general, track changes interfere with SmartCite's ability to update properly.
  • Turn off Line Numbering. You can add these back after you've updated your document.
  • Go to the BIBLIOGRAPHY panel. You may see selected in the panel has switched back to our default (Nature). You will want to select your preferred style and update the bibliography.

If you still are having issues, send us an email at so we can run a diagnostic to see what's going on.

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