Troubleshooting: Error Loading Add-in (MS Word)

You may get “Error loading add-in” while trying to install SmartCite in Microsoft Word 2016+ from the Store. This is due to an authentication issue, but not to worry - it's an easy fix! To get this solved, you need to log-out of Microsoft and log back in again. We've outlined the steps below:

  1. Sign out of Microsoft Word by clicking Word > Sign Out… 
  2. Restart Microsoft Word and sign in again.
  3. Open the INSERT menu and click "Get Add-ins or Store.
  4. Type SmartCite in the search field and press Enter.
  5. Click Add next to the listing
  6. Then, please find the SmartCite within the Reference Tab (far right side) and click to open.

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