You may get “Error loading add-in” while trying to install SmartCite in Microsoft Word 2016+ from the Store. This is due to an authentication issue, but not to worry - it's an easy fix! To get this solved, you need to log-out of Microsoft and log back in again. We've outlined the steps below:
- Sign out of Microsoft Word by clicking Word > Sign Out…
- Restart Microsoft Word and sign in again.
- Open the INSERT menu and click "Get Add-ins or Store.
- Type SmartCite in the search field and press Enter.
- Click Add next to the listing
- Then, please find the SmartCite within the Reference Tab (far right side) and click to open.